Wednesday 23rd Dec: OPEN AS NORMAL
Thursday 24th Dec Christmas Eve: CLOSED
Friday 25th Dec Christmas Day: CLOSED
Monday 28th Dec: CLOSED
Tuesday 29th Dec: OPEN dispatching orders and answering emails. Phone lines closed.
Wednesday 30th Dec: OPEN dispatching orders and answering emails. Phone lines closed.
Thursday 31st Dec NYE: CLOSED
Friday 1st Jan: CLOSED
Monday 4th Jan: OPEN AS NORMAL
Monday 21 December Royal Mail Tracked 48*
Tuesday 22 December Royal Mail Tracked 24*
Last dispatch date Wednesday 23rd Dec for delivery 24th, all remote locations Tuesday 22nd Dec
International Standard & International tracking and signature services
Friday 4 December Australia, New Zealand
Wednesday 9 December Africa, Asia, Caribbean, Central and South America, Far and Middle East
Thursday 10 December Canada, Cyprus, Malta
Friday 11 December Greece, Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey Czech Republic, Finland,
Italy, Poland, Sweden, USA
Wednesday 16 December Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Friday 18 December Belgium, France, Ireland, Luxembourg
Royal Mail: If you are not in when the parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Delivery takes 1-3 days.
DPD Express Next Day: Delivery service with a 1 hour delivery window - Weight up to 30kg per parcel (Deliveries are between 8am-6pm Mon-Friday). Includes a Text/email notification.
If you are using this service please provide an email address and mobile number. DPD will you by text or email to notify you of a delivery time and date. If this is not convenient for you, you have the option to change it. DPD will attempt delivery 3 times - if they are still unsuccessful after this time the parcel is returned back to us. In some rare cases, DPD may not deliver the next day. But is 99% next day service.
* Non delivered parcels for the UK will be returned after 3 delivery attempts and a fee of £5.05 plus VAT is then charged by DPD for this return service. You will receive text messages and email notifications and also calling-cards if DPD have been unable to deliver their parcel. If you then fail to re-arrange a delivery with DPD directly this fee is incurred and you will be charged.
Southern Ireland: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are sent via Parcel Force International. Delivery takes 3-5 days.
Europe: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Parcel Force International. Delivery takes 3-5 days.
Rest of World: Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via Parcel Force International. Delivery takes 3-5 days.
BFPO (British Forces Post Office): Goods are dispatched by Royal Mail Tracked.
Remote Location Delivery Charges: It has recently come to our attention that certain areas in the UK cost us a premium to reach by courier. Remote locations in Scotland, Channel Isles, Isle of Man & Isle of Wight tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.
Returns Information: Return or exchange an item - our 100% money back guarantee If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. Our Returns address is AmoreZona PO BOX 228 Hitchin Herts SG4 0WW
If you require further information or need assistance, please contcat our Customer Service Hotline 0330 3213673
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